Just a quick hello and to tell you that you have one of the BEST customer service” person” I have ever had to work with. She has gone way out of her way to help and provide me with answers to all my needs. Home owner insurance and care insurance. I have been a customer of Downey Insurance for many years and she IS the reason I am still with you. Please tell her that she is outstanding and I am sure it will make her day! A raise would also be nice as people skills like hers are hard to find!