Client Testimonials

Dear Friends at Downey Insurance,

I wanted to thank you all for helping us get the church policy. I believe you went above and beyond to solve this issue for me and I appreciate your hard work very much. You may feel like this is just what you do, but I feel very cared for as a client. I will have no trouble recommending your services to friends as I am able. Please thank any others who helped out, as well.

Have a wonderful, blessed day!

-Debby Milhous
Boston Japanese Church

Thank you so much for the amazing promptness! All of you at Downey are the BEST.

If you could only see how different you people are from our “old insurance agency,” you would be amazed – we are SO HAPPY we migrated to Downey!!!
Peace to you, and everyone there!

Thanks again for such a pleasant experience. I had called 2 other agencies and the woman both had attitudes and were very abrupt and not very nice! It was a pleasure!

Your quick response and personal attention to our policies are exactly why we have chosen to use Downey Insurance, and stayed with the company for so long! Please let Charlie know how much we appreciate the business practices at Downey!! Best regards!”
-Debby Milhous

Just changed my auto insurance to Downey Insurance; renter’s policy to come in February. Elizabeth Saari was very helpful with info on scheduling instruments – give this girl a raise!
-Judy Alland

Just a quick hello and to tell you that you have one of the BEST customer service” person” I have ever had to work with. She has gone way out of her way to help and provide me with answers to all my needs. Home owner insurance and care insurance. I have been a customer of Downey Insurance for many years and she IS the reason I am still with you. Please tell her that she is outstanding and I am sure it will make her day! A raise would also be nice as people skills like hers are hard to find!
-Peter O’Neill

Thank you Charlie for such personal service. It is rare in today business world to have such friendly personal service. Have a happy holiday.
-Gloria J. Bass

Thanks Elis. The service you’ve (& Charlie & Co.) provided over the years is why we stay with Downey. Happy Thanksgiving.
-The Grasso Family

On another note, I wanted to let you know how helpful one of your employee’s has been the past few weeks. Elis Colon has been exceptional! We have been working together changing our 3 Auto and Homeowner’s insurance policies and she has been wonderful and so informational. She saved us quite a bit of money and has stayed on top of some very minor problems every step of the way. Just thought I would send out a “pat on the back” to you and your staff. I’ll be in touch soon.

I asked Downey Insurance if they could do anything to find a more affordable way for us to insure our small farm. We needed liability for our operation and anything they could do, would be greatly appreciated. They came up with a beautiful – (if you can call insurance that) Insurance solution for Farming Connections, Inc. Charlie, you are wonderful!!!! Thank you ever so much!!! I will spread the word of what great work you all do!!
-Gail Lilly

Moving from a new state can be difficult–especially when you’re not only seeking new insurance, but also registering a car. Alissa, my agent at Downey Insurance was friendly, communicative, and patient with me and my many questions. She walked me through the process, found me a great auto quote, and made my move to MA so much less stressful. Thanks!
-Brittany Hawkins

Many thanks Brenda for representing my daughter Kayla in her successful fight against the subrogation demands made against her by that big (will remain nameless) insurance company! It was a HUGE relief to hear they dropped the claim 🙂 I’m certain it wouldn’t have turned out the way it did without your intervention and the reputation that goes along with Downey Insurance 🙂 Forever grateful!!!
– Richard Piccarreto

I like to to come in to the Brattleboro office and pay my bills because I enjoy the presence of your staff. Leslie, Tonja and Melissa. They are so helpful and cheery and always make me laugh.… and I certainly don’t get that from my own job or anywhere else I go for that matter…
– Ray & Linda Jache

Downey Insurance recently helped me with my car Insurance and it reminded me of how much I love working with them. Every experience with Downey is enjoyable and the staff is always very helpful. We have been with Downey for over 30 years & all of my family is there and has been for as long as I have, and we don’t plan on changing our loyalty. I tell everyone how great you are, because that’s the truth! I came in nervous and left relaxed & satisfied!
– Ryan Jr.

Alissa, I appreciate the service and assistance I received through Downey Insurance. I was able to get the same auto insurance for less money with an agency which offers additional discounts to educators. Thank you.
-Nancy Kaftan

Great service, competitive price and friendly people. Charlie and team made it easy.

Brenda provides both great expertise and on time results for my insurance needs. Brenda takes personal pride in her work and treats her clients like friends.
-Steve E

Quick and thoughtful service! The agent we worked with (Tonja) was very helpful and kind. We feel we got an honest and competitive premium, and in the end we’re happy because the local agency won out. I highly recommend Downey Insurance.
-Mr. Townshend

Easy to work with! Great personnel to work with, very efficient.
-Bill V

Quality! Downey Insurance has always provided me with the best service. They meet all of my needs, and work efficiently to get things done. A friendly staff along with Charlie Downey’s personal service is greatly appreciated. I have been with Downey foe over 13 years, will be a life-long customer, and recommend Downey Insurance without reservations. Thank you Downey Insurance.
-Paul Sances of Dedham, MA

Highly recommend – very efficient and professional. Provided the lowest rates with exact coverage I needed! No hassle at all!
-Dee & Tula

Customer for over 25 years. They also helped my switch my Mother-in-Laws homeowners – to save her money!! Thank you.

Been a customer for over 15 years. They handle everything with a very friendly, professional attitude. Downey has been my insurance agency for my business since opening our second office in 1985. Keep it up!

Outstanding! The folks at Downey Insurance are the absolute best in the business. Great service at a great price!

Great Insurance Expert – Total recommend them… I had the best experience in my start up company. Charlie and His team were competent enough to setup with the right policies, for both personal and business, exactly what I needed, well priced and well covered.
-Sergio R DeLima

World Class Insurance Office. The folks at Downey Insurance are the best in the business! Whether you need personal or business insurance, these are the folks to call in Massachusetts, Vermont or New Hampshire. Their dedication to serving their customers is second to none. Call them today and save some money!

Helpful! Brenda Lando was such a help! She made the process of getting insurance easy.

Such nice people! Everyone at Downey is super friendly and they are always there to help! They really are at the top of the ladder! Keep up the good work guys! 🙂

Great Insurance People! Charlie and the rest of the crew are such great people!

Shari is a perfect blend of professionalism & friendliness! The rates are DRAMATICALLY better than my previous insurance (as well as everyone else from whom I got quotes)!

“Great people! The people at Downey Insurance are so incredibly nice, and they feel like a family. Every time I walk in the door, Brenda is always so friendly and greets me so nicely. She calls Charlie for me, and he comes down, smiles from ear to ear. He will always shake my hand, which shows a lot of respect. The workers at Downey Insurance always brighten my day when I go to see them. To me, I feel like they treat me as their friend, not just some other customer.”‎
-Ada F.

I am writing you this email in regards to the wonderful experience i had signing up for auto insurance with Elizabeth Saari. She made the process very easy and relaxed making sure that i understood everything and that i could get my car on the road fast. She was very understanding and worked with me through every situation. I am very glad i chose to go with Downey insurance all the other places i have tried have treated me like i was no one and at Downey i never felt that way. I just want to let you know you have a great employee on your hands she is amazing!
Thank You
-Alicia Fraser

Kristina – Thanks for your speedy response and action…We enjoy working with you and your agency.
-Dan and Diane G.


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